Flywire
Requirements
• We are looking for an experienced Relationship Manager to join our Canada team who is not only dedicated to client success but is driven by curiosity and an eagerness to learn,
• 3–5 years of experience in relationship management, account management, or consultative sales,
• Bachelor’s Degree in Business, Communications, Marketing, or a related field,
• Strong commercial drive and ability to identify, diagnose, and solve client business challenges,
• Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives,
• Proven success in managing contract renewals and negotiations,
• Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously,
• Problem-solving and project management skills with a proactive, data-driven approach,
• Experience in higher education and/or fintech preferred,
• Salesforce or other CRM experience a plus,
• Willingness to travel ~35%
What the job involves
• As a trusted partner, the Relationship Manager, Canada West will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional client satisfaction, retention & loyalty,
• This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth. We are looking for someone with curiosity and an eagerness to learn – always looking for the next challenge,
• Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices,
• Maintain regular communication to ensure client satisfaction, discuss updates, address concerns, and manage expectations,
• Develop & execute strategic account plans that document client objectives, goals, and maximize growth opportunities,
• Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams,
• Oversee any project implementations and rollouts, ensuring a smooth client and payer experience,
• Promptly and professionally address and resolve customer escalations, issues, or conflicts to maintain a positive business relationship,
• Adopt a data-driven approach, working alongside Client Analysts, to spot potential risks and strategize on best practices to mitigate those risks,
• Deliver high-quality presentations and communications to client stakeholders, including senior executives,
• Research and monitor market trends and competitor activities to proactively identify threats and opportunities that may impact our existing business,
• Monitor and report on client performance, service delivery, and progress toward goals to Canada leadership
To apply for this job please visit app.welcometothejungle.com.