Welcome to CVUnlocked.

Welcome to CV Unlocked. These Terms of Service (“Terms”) are a legal agreement between you (“Client,” “you,” or “your”) and Bizon Tech (operating as “CV Unlocked,” “CVUnlocked,” “we,” “us,” or “our”), governing your access to and use of the CV Unlocked website, client portal, and related services (collectively, the “Services”).

By subscribing to or using our Services, you agree to be bound by these Terms. Please read them carefully. If you do not agree, you may not use the Services.

01. Who we are

CV Unlocked is a trading name of Bizon Tech, a company registered in Ontario, Canada. All services offered under the “CV Unlocked” brand are provided by Bizon Tech, and all references to “CV Unlocked,” “CVUnlocked,” or “we” throughout these Terms and any related policy refer to Bizon Tech operating as CV Unlocked.

For all inquiries regarding these Terms or Bizon Tech, contact us at in**@********ed.com.

02. Services Provided

CV Unlocked provides subscription-based support for job seekers, including resume optimization, job applications submitted on your behalf, LinkedIn assistance, and career guidance.

While we apply to jobs on your behalf and optimize your application materials, we do not guarantee interviews, job offers, or any specific outcome. Final hiring decisions rest solely with employers.

03. Eligibility

• You must be at least 18 years old to subscribe to our Services.
• By registering, you confirm that the information you provide (resume details, job preferences, personal information, and any other materials) is accurate, current, and complete.
• You are responsible for promptly updating your information if it changes.

04. Payments and Billing

• All fees are listed in Canadian Dollars (CAD) and include applicable taxes (including HST, where applicable).
• Subscriptions renew automatically on a monthly basis unless canceled prior to the next billing date, in accordance with Section 05 below.
• Payments are processed securely via Stripe, Paystack, or Flutterwave. CV Unlocked does not store your full payment card details; these are handled directly by our payment processors.
• You are responsible for ensuring your payment method remains valid and current. Failed payments may result in suspended access to the Services until payment is resolved. in**@********ed.com  Read more

05. Subscription Management, Cancellations, and Refunds

05.1 Cancellation

You may cancel your subscription at any time through your client portal or by contacting us at in**@********ed.com. Cancellation applies to future billing cycles only and does not reverse or refund charges that have already been processed for the current cycle. You will retain access to the Services through the end of the billing period already paid for.

05.2 Pausing Your Subscription

If you wish to pause your subscription rather than cancel, you must submit the request at least 5 days before your next billing date. Requests made fewer than 5 days before renewal will take effect starting the following billing cycle, and the upcoming charge will still be processed as scheduled.

05.3 Refunds

Because our Services begin immediately upon subscription, with resume optimization and job applications submitted daily, we do not provide refunds once a billing cycle has started, except in the following circumstances:

• An unauthorized charge occurred on your account (i.e., a charge you did not authorize); or
• A verified billing error occurred on our part (e.g., you were charged an incorrect amount, charged after a properly submitted cancellation, or double-charged).

To request a refund under either circumstance, contact us at in**@********ed.com with your account details and a description of the issue. We aim to respond to all refund requests within 5 business days.

Refunds, where approved, will be issued to the original payment method used.

05.4 Chargebacks and Payment Disputes

By subscribing to CV Unlocked’s Services, you agree to contact us directly at in**@********ed.com to resolve any billing concern before initiating a chargeback, dispute, or reversal with your bank, card issuer, or payment provider.

Initiating a chargeback for a charge that was authorized at the time of payment including charges for Services already rendered, in progress, or made available to you during the applicable billing cycle constitutes a breach of these Terms. In such cases, Bizon Tech reserves the right to:

• Suspend or terminate your account and access to the client portal immediately upon receiving notice of a disputed charge;
• Present evidence of service delivery (including application records, portal activity logs, correspondence, and onboarding confirmations) to the relevant payment processor or card issuer in response to the dispute;
• Recover any costs, fees, or losses associated with a chargeback that is later found to be invalid, made in error, or made in bad faith, including chargeback fees imposed on us by our payment processor;
• Decline to provide further Services to any client with a history of unauthorized or invalid chargebacks.

Chargebacks are not a substitute for the refund request process described in Section 05.3. Clients who believe they are entitled to a refund must first submit a request through that process before pursuing a dispute with their financial institution. This clause does not limit any right you may have under applicable law to dispute a charge with your card issuer; it establishes the process we ask you to follow first, and the evidence and remedies available to us if that process is bypassed.

06. Client Responsibilities

By using our Services, you agree to:

• Provide accurate and updated details for resumes, cover letters, and job preferences;
• Respond promptly to requests for documents, information, or clarifications needed to carry out the Services;
• Use your client portal and any shared folders responsibly, and not share your access credentials with any third party without our prior permission;
• Use the Services only for their intended purpose of supporting your own, personal job search.

07. Gmail / Google Account Access (Where Applicable)

If you choose to connect a Gmail account to your CV Unlocked client portal, additional terms apply regarding that access, including what is accessed, how it is secured, and how to revoke it. Please refer to our Privacy Policy for full details. By connecting a Gmail account, you separately authorize this access through Google’s own consent process, and may revoke it at any time via your Google Account settings or your CV Unlocked portal.

08. Intellectual Property

All content on the CV Unlocked website and platform including text, branding, logos, tools, templates, and documentation is owned by Bizon Tech or licensed to us. You may not copy, resell, distribute, or create derivative works from this content without our prior written consent.

Materials we create specifically for you (e.g., your tailored resume and cover letters) are yours to use for your personal job search.

09. Limitation of Liability

To the maximum extent permitted by applicable law, Bizon Tech is not liable for:

• Employer decisions regarding interviews, job offers, or hiring outcomes;
• Technical issues, downtime, or errors on third-party job boards, application platforms, or email providers not operated by us;
• Any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Services;
• Delays or failures caused by circumstances beyond our reasonable control.

Our total liability to you for any claim arising from these Terms or the Services is limited to the amount you paid to CV Unlocked in the three (3) months preceding the claim.

Nothing in this section limits any liability that cannot be limited or excluded under applicable law.

10. Termination

We may suspend or terminate your subscription and access to the Services, with or without notice, if you:

• Violate these Terms or the Refund Policy referenced herein;
• Misuse our platform, portal, or shared resources;
• Initiate an invalid or bad-faith chargeback as described in Section 05.4;
• Provide false or misleading information during registration or onboarding.

Upon termination, your right to access the Services ends immediately. Sections of these Terms that by their nature should survive termination (including Sections 05.4, 08, 09, and 11) will continue to apply.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Canada and the Province of Ontario, without regard to conflict-of-law principles, given Bizon Tech’s registration and primary place of business in Ontario.

Any dispute arising from these Terms or your use of the Services will first be addressed through good-faith negotiation between you and CV Unlocked, initiated by contacting in**@********ed.com. If a dispute cannot be resolved informally within 30 days, either party may pursue resolution through the courts of competent jurisdiction in Ontario, Canada, or another forum as required by applicable local consumer protection law in your country of residence.

12. Changes to Terms

We may update these Terms of Service periodically. Material changes will be posted on this page with an updated “Last updated” date, and where appropriate, communicated by email or through your client portal. Continued use of CV Unlocked’s Services after changes take effect means you agree to the updated Terms.

13. Contact

For questions about these Terms of Service, please contact:

CV Unlocked Ltd Email:in**@********ed.com